Celebrating Volunteer Managers

Celebrating Volunteer Managers

At CVST, we see every day how volunteering strengthens local organisations and brings people together. Behind every successful volunteer role is usually someone quietly making sure people feel welcomed, guided and encouraged often while juggling three conversations, a printer that has given up and a meeting that started five minutes ago.

As Volunteer Managers you are not just filling gaps on a rota. You are helping people feel at home and share what they have to offer. It is quiet, steady, important work and it makes a real difference in our communities.

For those of us who support volunteers, our role is about much more than keeping things ticking over. At its heart, volunteering is about people choosing to give a little bit of themselves to something that matters. It is the responsibility of everyone within our organisations to help make people feel that they are a welcome and useful part of the team.

Warm welcomes matter

We all know the difference a friendly face can make. A welcoming hello, a proper introduction and someone taking the time to explain things can help to turn first-day nerves into confidence. A cup of tea may not solve everything, but it is often a very good place to start!

People come through your door for all sorts of reasons. They may want to learn something new, support a cause close to their heart, or simply to meet others and feel useful again. If we take time to understand what has brought them to us, we are much more likely to help them find the right place in your organisation.

Not everyone volunteers in the same way

Some people can give a regular morning every week. Others can help now and again, from home or at an event. Or maybe they can help with that one small but very important task that somehow saves the day. What’s important is that the more flexible we can be, the more people we can include.

Volunteers usually bring far more than the role they first sign up for. They also bring with them their life experience and local knowledge, their kindness, practical skills and their ideas. Sometimes our job as Volunteer Managers is simply to spot those gifts and give people the confidence to use them.

Keeping people connected

Good volunteer management is as much about listening as leading. Checking in, saying thank you and being clear about expectations and being honest when something is not working all help build trust.
Life changes too. We know that work, health, caring responsibilities and family life can all affect how much time someone has to give. If we can keep the door open even when someone needs to step back, we show that they are valued as a person and not just for the hours they can offer our organisations.

So, to every Volunteer Manager quietly keeping things moving, thank you for all you do. You help people take that first step and get involved in their communities in ways that can change people’s lives… including their own.

Join us at our next Volunteer Managers Network at Imperial House, Rosemary Road, Clacton on 2 October at 8.30am, where we’ll be discussing how AI tools can support volunteer management by saving time and enhancing volunteer recruitment, engagement and recognition.

A great opportunity to connect with peers, share experiences and learn something new over a coffee. To book, click here for the booking page or email events@cvstendring.org.uk.

Why I became a trustee – and why you should too by Ali Blake

Why I became a trustee – and why you should too by Ali Blake

Why I, Alistair Blake, became a Trustee (And why you should consider it too)

Eight years ago, I became a trustee, despite concerns I wasn’t qualified enough or have enough time. Today I chair the board.

How and why, I became a Trustee

My journey with Summit Services began in 2008. Having just finished a multimedia degree and struggling to find work the media sector, I took a receptionist position at what was then called ‘The Advocacy Service’ in Clacton, where I grew up. I didn’t know what advocacy was or have any understanding of mental health services. But I quickly fell in love with the work – largely driven by amazing mentors, the passion of the staff and witnessing first-hand the impact on people’s lives.

Over the next few years, I trained as an advocate and also used my skills in unexpected ways from developing interactive and accessible materials to running music groups and sports teams.

But I still dreamed of working in media, and in late 2011, an opportunity to work for a television company came up which I couldn’t refuse. So, I moved to London and spent the next few years doing exactly what I’d always planned.

Yet something was missing. And as I became more aware of my own mental health, I reflected on how critical Summit’s work was.

That’s when I thought about trusteeship. Despite concerns about what I could offer and whether I’d have enough time, I got in contact, went through the interview process, and was appointed to the board.

What does being a Trustee actually involve?

We meet formally every 6 weeks, with occasional sub-committee work between. Some months it’s just a few hours; others require more time when we’re navigating challenges or establishing new initiatives. But it’s manageable alongside full-time work and family.

As Trustees, we provide governance and strategic direction, ensure financial sustainability, and support the CEO and staff team. It’s not about doing day-to-day work; our excellent staff do that. It’s about acting in the best interest of our beneficiaries and ensuring the organisation can continue its mission effectively.

What Have I Learned?

In eight years as a trustee, now as Chair, I’ve seen enormous change. Leadership transitions, funding and service evolution, staff and trustees moving on. What hasn’t changed is our mission: Advocating Empowerment. Supporting Independence.

Clacton has the second-highest mental health need in the country and seven areas in Tendring are among the most deprived 10% in England. While the statistics are eye-opening, behind every statistic is a person – someone struggling to access support, someone feeling isolated, or someone simply trying to live a fulfilled and independent life. Which is why this work really matters.

What surprised me most about trusteeship is how much my perspective counts. My media and business experience has practical value, but the real contribution is diverse thinking. The board needs people who aren’t necessarily mental health professionals, people who ask different questions and represent the community we serve.

I still don’t feel I give enough time. I still sometimes question what I offer. But I’ve learned that’s okay and what really matters is showing up, having a voice, and bringing genuine commitment.

What do I get out of it?

There’s the satisfaction of contributing to meaningful work, staying connected to advocacy while pursuing my corporate career. But I’ve also developed skills in governance, strategic thinking, and leadership that I would not have gained otherwise. I’ve been part of decisions that genuinely changed outcomes for people in our community.

Why you should consider it

Tendring’s voluntary organisations need trustees. Not just people with medical, legal or financial backgrounds, but people with all kinds of experiences: project management, HR, marketing, IT, lived experience, or simply a passion for the cause and willingness to learn.

If you’re thinking you aren’t qualified or don’t have time – I thought the same. But your doubts probably mean you’re a thoughtful person who’d make a good trustee.

You don’t need to be an expert in the organisation’s field. You need to be willing to ask questions, think strategically, and commit to the mission. The time commitment, while real, is more flexible than traditional volunteering.

If you have skills from work or life, if you care about your community, if you’ve valued local services, or if you want to make tangible difference then trusteeship might be for you.

Summit Services (TMHS) has been here since 1976. Lasting this long requires embracing change, being adaptable and resilient – and that needs fresh perspectives and people willing to contribute.

I never planned to work in mental health advocacy or chair a charity board, but it’s been one of the most rewarding decisions I’ve made. If you’re curious about trusteeship, explore opportunities in Tendring. Reach out to organisations you care about, contact the Community Voluntary Services, or search for trustee vacancies online and ask questions.

Your community needs you, and you might be surprised by what you have to offer and what you have to gain.

Volunteering for the Winter Project

Volunteering for the Winter Project

VOLUNTEERING gives me that feel good feeling

My name is Bob and I’ve been volunteering for about 12 years now.

I first started volunteering because once I had retired I had more time on my hands.

After I had moved to Clacton and had settled in I started looking for something to do.

That’s when I found organisations in the area needing help and volunteers.

My main role is IT support on a Friday for CVST, which I really enjoy.

Each year I also usually help at the Victorian Christmas Market in Clacton. The event has stalls raising money for all sorts of causes selling Christmas items. You can do your shopping and raise money for charity at the same time.

But my volunteering work began when I started with Helping Hands, driving for them.

And while I was doing that I got involved with CVST and the IT support.

But then I saw that the Resilience Team at CVST needed volunteers too, so I offered to help.

The project is seasonal and they needed people for events and deliveries etc, which was perfect for me. I had the skills they needed and I was happy to be able to help on the days I was free.

If anyone is thinking about volunteering for the winter project, or any type of volunteering, then I would absolutely recommend it

Volunteering gives me a purpose to get up and go out in the morning.

I enjoy meeting people and I enjoy helping people, which I do now I’m volunteering.

It feels good to go out and help people, especially when I volunteered for the Harwich Winter Warmers.

I drove the van this year and seeing the people who genuinely were overjoyed at getting some help in these difficult times is something special.

The Winter Project offers free winter packs for people in need, as well as advice and support to help them get through the cold months.

Some people were really worried this year about meeting the costs of their bills to heat their homes and buy food.

To see the look on their faces and their thanks for our help is very rewarding.

That’s the best part of volunteering

At Walton I help with IT support, and it’s great to be able to share my skills with people who need a bit of help understanding their phone or getting something on their tablet to work.

It’s just that little bit of support but it can really help them.

CVST has so many activities and groups and ways you can volunteer. Whatever your skills or preference is, there’s likely to be something you can volunteer to help with.

And you’ll have a great time doing it too.

CVST also runs the Tendring part of Volunteer Essex so you can get help finding volunteering for other organisations too.

To me, volunteering is a brilliant use of my time and I’m so pleased I took it up. I enjoy what I do and it brings more to my life for being a part of something like the winter project or IT group or Christmas market.

www.volunteeressex.org

 

 

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